Returns Policy

Conditions: All goods returned to Audio Lounge are subject to the following conditions:

  1. Where any goods have been delivered free of charge, the original delivery charges incurred by us and any subsequent return charges will be charged at cost.
  2. Audio Lounge will levy a 10% re-stocking fee.
  3. For non-faulty goods purchased in-store, contact must be made within 7 days of purchase.
  4. Goods must be returned in same condition as supplied within 14-days of notifying us of the intent to return. You then have until the 26th day after the initial order to return the item(s) to us.
  5. Where all goods are not returned to us (in the case where a single ‘item’ consists of a consignment of multiple packages) – no refund will be given until all items have been received.
  6. If items are returned outside of the 14-day period, Audio Lounge reserve the right to either 1) Return all goods to you with no refund or 2) At our discretion issue a credit note to the value of the original order.
  7. Any goods supplied free, e.g. mains cable or interconnects, must also be returned unopened.
  8. All refunds for goods purchased in-store can only be processed by and with the same method used and at the store of purchase.
  9. Audio Lounge reserve the right to refuse return of goods that do not comply with all conditions as above. E.g. where supplied goods have been unpacked or are returned damaged or scratched.
  10. This offer does not affect your statutory rights in any way.
  11. Offer excludes ex-demo, used and display items.
Free Delivery

Free shipping in the UK for all orders

Easy 30 days returns

For bespoke assistance with your order, please connect with us.

Our Guarantee

All new items include a warranty for 12 months or more.

100% Secure Checkout

PayPal / MasterCard / Visa